Our values

Valuing Opinion and Respecting Choice

​

We always place significant emphasis on the values and personal priorities of each individual accessing our service. Listening is an important starting point - every individual has the right to be heard, be it in regard to personal matters or lack of clarity over legislation or rules. Everyone’s voice matters at Horizons.

​

Trauma Informed

​

Trauma-informed support is a fundamental value at Horizons. We recognize that many of our clients have experienced various forms of trauma in their lives. By adopting a trauma-informed approach, we prioritize creating a safe and supportive environment that fosters healing and recovery. Our commitment to trauma-informed care guides our interactions, policies, and practices, ensuring that we approach every individual with empathy, sensitivity, and a deep understanding of the potential impacts of trauma.

​

Our adherence to trauma Informed practice throughout not only benefits our clients but Horizons staff at every level of the organisation. It has enabled Horizons to build a resilient, empathetic and effective staff team, capable of meeting the ever-evolving challenges within our field.

​

Safety

​

Ensuring that our clients feel safe and secure is of the upmost importance at all times. We recognise that having a safe and appropriate home is the starting point for any individual to move forward with other challenges they may be facing in their life. Horizons prioritise the provision of a safe and secure home environment and also remain aware that there should always be someone to liaise with in the event of a problem or concern arising.

​

We have implemented a range of measures in our properties to ensure that our clients feel secure and also safe in the knowledge that their house is a ‘safe space’ for them and one which can develop into being their home.

​

Equality and Diversity

​

Respecting all of the protective factors as defined within the Equality Act is integral to our work. Any behaviour which disrespects this, or inappropriate language or phrasing of an offensive nature, intended or otherwise, will never be accepted or ignored. All individuals are empowered to raise any concerns with a member of staff if they feel their values are being mocked or disregarded in any way.

​

Strength Focussed

​

We believe in recognizing and harnessing the unique strengths and potential of every client. By adopting a strength-based approach, we focus on empowering our clients to build on their capabilities and talents, fostering a sense of self-worth and confidence. Through cultivating the strengths within our clients and staff team we aim to create a positive and inclusive community that celebrates diversity and resilience.

​

Trust

​

Many clients enter our service having little personal experience of being able to trust those around them. We recognise that people often need to be coached and guided to learn who and when to trust and importantly when not to trust.